Refund policy
Last updated: October 10, 2026
We want every Runwell customer to feel completely confident with their purchase. If something isn’t quite right, returning it is simple, free, and hassle-free.
Our Return Policy at a Glance
- 60-day return window from the date of delivery
- Free return shipping — we cover the label
- No restocking fees
- No final sale items — everything is returnable
- Full refund to your original payment method
How to Start a Return
- Email us at tryrunwell@gmail.com with your order number and the item(s) you’d like to return
- We’ll send you a prepaid return shipping label and instructions within 1 business day
- Pack the item in its original packaging if possible (not required), attach the label, and drop it off at the carrier
- That’s it — we’ll handle the rest
What Can Be Returned
Everything we sell is returnable within 60 days of delivery. There are no final sale items.
To qualify for a full refund, the item should be:
- Clean and undamaged
- In good, working condition (light use is completely fine — we want you to try it)
- Returned with all original accessories (cables, instructions, parts, etc.)
If an item is returned heavily used, missing parts, or damaged beyond normal wear, we may issue a partial refund. We’ll always contact you first before making that decision.
When You’ll Get Your Refund
Once your return arrives at our warehouse, we’ll inspect it and process your refund within 3–5 business days.
Refunds go back to the original payment method you used at checkout. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.
You’ll receive an email confirmation when your refund has been processed.
Damaged, Defective, or Wrong Items
If your order arrived damaged, defective, or you received the wrong item — we’re sorry, and we’ll fix it right away.
Email us at tryrunwell@gmail.com within 7 days of delivery with:
- Your order number
- A photo of the issue
- A brief description of what happened
We’ll send you a free replacement or a full refund — your choice. In most cases, you won’t even need to return the damaged item.
Exchanges
We don’t process traditional exchanges. The fastest way to get a different item is:
- Request a return for your original order (steps above)
- Place a new order for the item you want
This gets the new item to you faster than waiting for us to receive and process an exchange.
Refunds for Bundles or Promotional Orders
If you bought items with a bundle discount or promo code, your refund will reflect the actual amount paid. If returning part of a bundle means the remaining items no longer qualify for the bundle price, we may adjust the refund accordingly. We’ll always explain this clearly before processing.
Late Returns (After 60 Days)
Returns requested after the 60-day window are handled on a case-by-case basis. Email us at tryrunwell@gmail.com and we’ll do our best to work something out.
Questions?
We’re here to help. Reach us anytime at tryrunwell@gmail.com — we typically respond within 24 hours, Monday through Friday.